Privacy Policy

Introduction

Portivus is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our customs compliance advisory services.

If you have questions or concerns about this policy or our practices regarding your personal information, please contact us at privacy@portiivussz.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Submit an inquiry through our contact form
• Request customs compliance advisory services
• Communicate with us via email or phone
• Engage our professional services

The personal information we collect may include your name, email address, phone number, company name, business address, and details about your customs compliance needs.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. This information is used to improve our website functionality and user experience.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can manage your cookie preferences through our Cookie Policy page.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service
• To deliver customs compliance advisory services you have requested
• To communicate with you about our services, including updates and administrative information
• To improve our website and service offerings
• To analyze website usage and optimize user experience
• To comply with legal obligations and protect our legal rights
• To prevent fraudulent or illegal activity

Legal Basis for Processing (PDPA Compliance)

Under Thailand's Personal Data Protection Act (PDPA), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing purposes
• Contract Performance: Processing is necessary to fulfill our advisory service obligations
• Legal Obligations: Processing is required to comply with Thai customs and business regulations
• Legitimate Interests: Processing serves our legitimate business interests while not overriding your rights

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With Your Consent: We may disclose your information when you have provided explicit consent
• Service Providers: We may share information with third-party service providers who assist in operating our website or conducting our business, subject to confidentiality obligations
• Legal Requirements: We may disclose information when required by law or to respond to legal process
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact inquiries: retained for 2 years from last contact
• Client engagement records: retained for 7 years following service completion to meet professional and legal requirements
• Marketing communications: retained until you withdraw consent
• Website analytics data: aggregated and anonymized within 26 months

Your Privacy Rights

Under the Thailand Personal Data Protection Act (PDPA), you have the following rights:

• Right of Access: Request confirmation of whether we process your personal data and obtain a copy
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Data Portability: Request transfer of your data to another controller in a structured format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at privacy@portiivussz. We will respond to your request within 30 days as required by PDPA.

International Data Transfers

Your personal information is primarily stored and processed in Thailand. If we transfer your data outside of Thailand, we will ensure appropriate safeguards are in place to protect your information in accordance with PDPA requirements, such as standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: